Refund Policy

Returns
Please ensure that you view all available photos of items you are considering purchasing and take note of measurements. Make sure the item is right for you before is packaged up, posted and delivered, rather than after! As items for sale on this site are vintage and antique, they will bear marks of wear and tear. If you require any more photos or information about any item for sale, please get in touch and we will be only too happy to provide this.

In accordance with the distance-selling rules, our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, please contact us by phone or email, ASAP after delivery. Your item must be returned to us unused, undamaged and in the same condition that you received it. It must be received by us within 14 days of informing us you wish to return an item.

We use special packaging for fragile items and we only use reputable couriers such as UPS and DHL to ship goods. In the unlikely event that your item is damaged in transit, please contact us by phone or email, within 24 hours of delivery. Please send pictures of the exterior packaging and the item. We will then open an investigation with our courier service and refund in full, where the courier is found to be at fault.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your payment card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@swagandtales.co.uk.

Shipping
To return your product, you should carefully pack it in a similar manner that it was shipped to you (carefully cover and Sellotape in bubble-wrap place in a double-walled cardboard box and fill void with packing peanuts or similar material). The best way of ensuring this is correct is to keep and re-use as much of the original packaging material that it was received in. When you get in touch to request a return we will let you know where to send it to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend that a tracked/signed delivery service is used for returning items.

If you are shipping an item worth more than the standard insurance with your chosen shipping service, you should consider using paying extra for insurance that covers the cost of the item. We don’t guarantee that we will receive your returned item. If a return goes missing in the post, we regret that we will be unable to issue a refund for this lost item. If a return is not received by us within 14 days, we cannot guarantee a refund.